teale IT Prerequisites

Info

Context

Great news: your company is launching a partnership with teale! From experience, we know that some companies have firewalls and other restrictions that can block the good functioning of teale’s website, newsletters, email invitations or online conferences. This can have a major impact on our capabilities to deliver value to your team, and therefore impact the success of our partnership. To prevent this from happening, we need your help as the IT & Security department, in order to whitelist the following.

Domains

Please make sure all the following domains are allow-listed and work properly:

Name

Domain

🔺 Web Application

https://my.teale.app

🔺 API

https://api.teale.app

🔺 HR Dashboard

https://my.teale.app

🔺 Visio Conferences

https://visio.teale.app

🔺 Email Links

https://click.teale.io

Pulse Surveys (Optional)

https://pulse.teale.app

Joy Standalone (Optional)

https://joy.teale.app
Warning

It’s also important to make sure the domains are allow-listed and not the underlying IP addresses. teale makes no guarantees about the IP addresses, and they could change at our discretion.

Emails

Our emails can be sent either as transactional or marketing. The user is free to unsubscribe from marketing emails. In both cases, it’s important to allow-list all the IP addresses and email domains below:

IP Addresses

  • • 156.70.16.147

  • • 156.70.16.149

  • • 156.70.88.177

  • • 168.203.42.175

  • • 168.203.43.137

  • • 168.203.43.154

  • • 168.203.43.155

Domains

  • • @teale.io

  • • @mail.teale.io

  • • @news.teale.io

  • • @support.teale.io

Info

Anti-spam software

Some anti-spam software (like Proofpoint) scans emails and checks all links contained inside them. Make sure teale’s domains are also allow-listed in this system. Otherwise, the system may automatically unsubscribe the users from our emails.

Visio Conferences

We are hosting on-premise our own conferencing system, guaranteeing strict confidential and secured communications between a patient and its therapist. It is leveraging the WebRTC technology. Please make sure the following requirements are met:

  • visio.teale.app
  • UDP traffic to IP 34.78.103.127 and 34.76.230.26 on port 10000 allowed

Webinars – Livestorm

We are using Livestorm to host our webinars. Please make sure to follow their Technical Requirement guide, especially the Firewall Settings section: Livestorm Technical Requirements

Network configuration

  • Open TCP port 443
  • Whitelist the following domains:
    • *.tokbox.com
    • *.opentok.com
    • *.livestorm.co
    • *.livestorm.io
  • Open UDP port 3478

Email delivery configuration

Livestorm recommends that our clients’ email provider or email management system authorize the below domain names:

  • livestorm-events.com
  • livestormevents.com
  • livestormemails.com
  • livestorminvites.com
  • livestorm-team.com

Access to the teale Client Portal – Notion Domain

As part of the HR project rollout, the project team will need access to the teale client portal, a centralized workspace hosted on Notion. Please whitelist:

  • https://www.notion.so
  • https://notion.so
  • *.notion.so

Technical Access Validation (Pre-launch)

Warning

Important: please perform these tests from a professional computer connected to the company network (at the office), then again via VPN (if applicable).

Verification Steps

• Account Creation

Verify that the onboarding domain is accessible.

• Authentication

Verify that the security tokens are not blocked.

• Video Playback

Validate streaming from our CDN.

• Visio Test

Test WebRTC connectivity:

https://visio.teale.app/testing-prospect

Livestorm Replay Test

Verify access by launching this replay:

Need technical help?

Our team is here to help you with your integration and answer all your technical questions.